Posted by: traveljunkies | April 16, 2010

Great Gesture from Booking.com

“Dear Hotel Partners,

Due to the unfortunate volcanic eruption in Iceland, many passengers and Booking.com customers are currently unable to travel. Because of this, we would like to ask you – our valued hotel partners – to join us in showing guests leniency.

Please work together with us during this time by waving no-show charges for guests directly affected by the ash eruption. To assist you, booking.com will not charge commission over related no-show charges, including non-refundable rates.

Together, we would like to make sure that those affected have minimal costs, so please bear in mind that there are many opportunities to re-sell your rooms to people stranded in your area.

Thank you for your understanding and please do not hesitate to contact your Account Manager if you require further assistance.

Kind regards,

the Bulgarian Team

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